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Frequently Asked Questions

Find what you need in our searchable FAQ.

How can I download an Ebsco ebook to my computer or mobile device?

2009 views   |   Last updated on Sep 21, 2018   

Most Ebsco ebooks allow you to email, download, and save between 60-100 pages after logging in...... read more


Do I need a Bow Valley College library card?

1802 views   |   Last updated on Aug 17, 2018    Library Services Library Information

Your Bow Valley College (BVC) student ID card is also a library card. All full- or part-time,...... read more


How do I access and login to the library's databases, e-books, and streaming videos?

1576 views   |   Last updated on Aug 17, 2018    Research Databases & e-resources

Go to the library home page and click Find Resources. Under the Find Resources category, click...... read more


What are the library privileges for alumni?

1508 views   |   Last updated on May 31, 2019    Library Information Alumni

Bow Valley College (BVC) alumni may use their alumni card to use the Library & Learning Commons...... read more


Does the library provide services and resources to online, regional, and eCampusAlberta learners?

1490 views   |   Last updated on Aug 17, 2018    Library Services Computer Help Distributed learners

Yes, all remote/regional and online learners have access to many services and resources, such as...... read more


What are the library's hours? What time do you open and close?

1485 views   |   Last updated on Aug 17, 2018    Library Information Hours

The library is open during the following times: Monday to Thursday: 8:00 a.m. to 7:00...... read more


Where is the Bow Valley College library?

1331 views   |   Last updated on Aug 15, 2018    Library Information Library move

The Bow Valley College library, called the RGO Library and Learning Commons, is located on the...... read more


Does the library have wireless internet?

1288 views   |   Last updated on Aug 17, 2018    Library Services Library Information Computers

Yes, Bow Valley College provides free wireless internet (WiFi) for students through the eduroam...... read more


How can I cite an article from the database that does not have a DOI?

1185 views   |   Last updated on Aug 15, 2018    APA Research Databases & e-resources

In APA style, use the URL (web address/link) of the publication if there is no DOI. To find the...... read more


How do I find online journals, magazines, or newspaper articles?

1153 views   |   Last updated on Aug 17, 2018    Library Services Research Databases & e-resources

The RGO Library and Learning Commons (LLC) has thousands of journals, magazines and newspapers...... read more


How can I book a project room?

1142 views   |   Last updated on May 31, 2019    Library Services Library Information Project Rooms

The RGO Library & Learning Commons (LLC) has 14 project rooms: 11 on the 2nd floor and 3 on the...... read more


Can I renew my materials online?

1113 views   |   Last updated on Aug 17, 2018    Library Services Renewals

Yes, Bow Valley College students and staff can renew materials online. Please note you will be...... read more


What if the book I want to borrow is checked out by another user?

1099 views   |   Last updated on Aug 17, 2018    Library Services Holds Borrowing

If an item you wish to borrow is checked out, you can place a hold online through searching for...... read more


What is the TAL card?

1093 views   |   Last updated on Aug 17, 2018    TAL Interlibrary loan Library Information Library Services

The Alberta Library (TAL) card is a free card that allows BVC students and staff to access and...... read more


How do I reference a D2L module?

1092 views   |   Last updated on Dec 20, 2018    APA

Reference: Creator(s) name. (Date of publication). Course code: Title of module, page, or...... read more


Do I have to pay to print or photocopy in the library? How much is it?

1029 views   |   Last updated on Aug 17, 2018    Library Services Library Information Printing Costs

Yes, a Pay for Print (PFP) card is required to print and photocopy in the LLC. PFP cards may be...... read more


What is a DOI?

1006 views   |   Last updated on Aug 17, 2018    APA Research Databases & e-resources

"DOI" is an abbreviation for "Digital Object Identifier."  A doi is a combination of letters and...... read more


Why was I not able to renew my books?

988 views   |   Last updated on Aug 17, 2018    Library Services Fines Renewals

If you are not able to renew a book the reason could be one of the following: You typed in the...... read more


How can I renew my books?

959 views   |   Last updated on Aug 17, 2018    Library Services Renewals

Books and other borrowed materials can be renewed in 3 ways: In person: Visit the circulation...... read more


Can I borrow books from other libraries?

791 views   |   Last updated on Aug 15, 2018    TAL Interlibrary loan Borrowing Library Services

Yes, there are three ways to borrow materials from other libraries: Use your Bow Valley College...... read more


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